BANKING JOB: BRANCH MANAGER-BANKING INDUSTRY AT EXACT MANPOWER CONSULTING LTD

Job title: Branch Manager-Banking industry
Employer name: Exact Man Power Company Ltd
Work type: Full Time
Organization type: Private sector
Application deadline: 20/09/2017

Job descriptions:

Purposes:
To lead a domestic branch in delivering exceptional business performance through the provision of excellent sales and service management, influential leadership, team development and the achievement of operational excellence. To achieve all financial targets set by the bank and optimize the efficiency and productivity of staff and staffing structure at branch level.

Responsibilities

• Delivery of sales, revenue, deposit, risk asset, targets and efficiency ratio.

• Maintain target market, customers, product, and service discipline

• Prepare and deliver on approved branch budgets

• Deliver on customer service standards, acquisition and client satisfaction levels, retention high performing clients and growing share of wallet as per target market

• Responsible for strict cost management including review of both direct and indirect costs generated by the branch.

• Achieve a cost/income ratio in branch

• Brief staff on product and promotional launches and regular feedback to staff

• Establish relationships with key clients and business influencers in the local community

• Track and maintain branch performance records including sales tracker, risk assets and all relevant performance indicators on a daily, weekly, monthly and annual basis including reconciliation with financial control

• Ensure customer queries are recorded, reviewed for delivery and put in place on action plan to prevent re-occurrence

• Achieve minimum customer satisfaction rating of 'very satisfied'

• Interview all customers who want to close their accounts because of poor service in order to find the root cause and attempt to retain the customer

• Plan effective action plan for branch issues and communicate this to staff and ensure execution

• Provide feedback on performance of service providers

• Provide feedback to various sectors on the performance of staffs e.g IT, Operations etc

• Selection appraisal and performance of branch staff including delivery of all KPIs

• Work with unit leaders and branch staff to achieve effective banking hall management and sales and service targets

• Build and develop a high performing team by driving performance development and coaching to achieve productivity and efficiency ratios for the bank and maximise the potential of staff

• Work with HR but own development plans, training needs and succession plans of branch staff

• Responsible for ensuring compliance with HR and other Group policies and the discipline of staff in the branch in conjunction with HR Head

• Ensure the staff leave roster in place and compiled with

• Motivate staff through incentive and recognition schemes to develop fully engaged team

• Empower staff in the branch to develop sustainable client relationship and prospect within the community for increased domestic business

• Provide cover for the branch managers when necessary

• Provide honest feedback on performance of colleagues

• Ensure all credit transactions comply with the spirit and the letter of all applicable laws, regulations and institutional policies

• Audit and conduct regular spot checks on all processes including transactions with high financial risk, branch contingency , management systems, monthly proofs and reconciliation etc

• Overall responsibility for risk and compliance issues in order to achieve domestic bank targets

• Facilitate the investigation and reporting of fraud and loss cases together with internal Controls

Qualifications

• Degree in Banking or Business Administration

• 5 years of experience required

• Skills

• Planning and Organizing

• Leading and Supervising

• Relating and networking

• Communication

• Excellent sales and negotiation skills

How to apply
To apply this vacancy CLICK HERE!